Refund policy
At Marela, we value your satisfaction and want you to enjoy your purchases with confidence. We understand the challenges of online shopping and are committed to delivering excellent service to ensure your shopping experience is always a joyful one!
Returns and Exchanges
Marela accepts returns or exchanges for items purchased on our website within 60 days of purchase, provided the following conditions are met:
- The item is damaged, defective, or incorrect.
- The item is not the color or product you ordered.
- All original packaging is intact.
Please note that items cannot be returned or exchanged after 60 days of purchase.
To initiate a return or exchange, please take photos or videos explaining the reason for your return and send them to marelaofficialcontact@gmail.com along with your order number. Our team will assist you based on the guidelines outlined on this page.
Disclaimer: We do not accept refund or return requests if you've purchased the wrong color of Marela. Please double-check your selection before making a purchase on our website. If you have purchased the wrong color of Marela , please email our support team at marelaofficialcontact@gmail.com to change your Marela before it ships out. Thank you for your understanding!
Return Shipping
Customers are responsible for covering the shipping costs associated with returning their items.
Refunds
Upon receiving and inspecting your returned item, we will send you an email confirming the receipt and status of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment.
Late or Missing Refunds
Financial institutions may require some processing time before posting a refund (typically 2-3 days). If you have not received your refund within this timeframe, please contact us at marelaofficialcontact@gmail.com to allow us to investigate the matter further.
Damaged Items
In the event of receiving a damaged or defective item, please notify us by emailing our team at marelaofficialcontact@gmail.com within 48 hours of receiving the item. Failure to report damage within this timeframe may impact our ability to honor your claim. We use timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests.
Feedback
We value your feedback, questions, and concerns. Please don't hesitate to reach out to us at marelaofficialcontact@gmail.com. Your feedback is essential to us as we continually strive to enhance our services and products.
Thank you for choosing Marela!